EVERYONE NEEDS TO KNOW that Liberty Cheesesteaks is not a customer oriented business. Now the food here is good, don’t get me wrong. When we went here for beers to watch the NFL games on Sunday, we ordered a bucket and everything was fine. The bartender on staff needed to clock out and had us tab out, and explained to us that we can purchase Green Wave beers for $13 a bucket. Sounds good to me. We placed our order with the new bartender and enjoyed our first beer. It was then that another employee approached us and said that he couldn’t offer the original agreed upon price of $13/bucket and needed to charge us $18. That’s close to a 40% increase in price.
1. If your employees misquote a price on something, the onus lies upon your employees, not the customer.
2. We formed a legally binding contract when the $13/bucket was agreed upon. You violated that contract.
3. You admitted that what was happening wasn’t fair, and proceeded to charge me the higher price anyway.
It’s very sad that Liberty Cheesesteaks had to lose a customer over $5. I very much enjoyed drinking here but if the customer will not come first at your business then I must take my business elsewhere.
I suggest making sure that your employees understand the pricing structure before putting them on the floor. Also, if you make a mistake, eat the $5 and get more of my business to make up for the loss. Unfortunately for you, that’s the last $5 you will receive from me.
Every sandwich is delicious, the fries are great (get the boil fries!) but the service tends to be hit or miss. The last two times I've been, they've forgotten sauces (including one I paid extra for) and left requested additions off the sandwich. I don't mind putting in my own order via the tablets, but removing that interaction for the employees should give the more time to prepare the food and should pay attention to every order to make sure it matches.
I will still always recommend this place because the food is amazing. Just check your order and don't expect above and beyond service.