EVERYONE NEEDS TO KNOW that Liberty Cheesesteaks is not a customer oriented business. Now the food here is good, don’t get me wrong. When we went here for beers to watch the NFL games on Sunday, we ordered a bucket and everything was fine. The bartender on staff needed to clock out and had us tab out, and explained to us that we can purchase Green Wave beers for $13 a bucket. Sounds good to me. We placed our order with the new bartender and enjoyed our first beer. It was then that another employee approached us and said that he couldn’t offer the original agreed upon price of $13/bucket and needed to charge us $18. That’s close to a 40% increase in price.
1. If your employees misquote a price on something, the onus lies upon your employees, not the customer.
2. We formed a legally binding contract when the $13/bucket was agreed upon. You violated that contract.
3. You admitted that what was happening wasn’t fair, and proceeded to charge me the higher price anyway.
It’s very sad that Liberty Cheesesteaks had to lose a customer over $5. I very much enjoyed drinking here but if the customer will not come first at your business then I must take my business elsewhere.
I suggest making sure that your employees understand the pricing structure before putting them on the floor. Also, if you make a mistake, eat the $5 and get more of my business to make up for the loss. Unfortunately for you, that’s the last $5 you will receive from me.
This was a let down... I'm from the Philly area and the turkey "sub" was far from a sub! The meat was sliced thick (a no-no), no onions, no oregano, no oil and vinegar ?!?! The bread was ok, better for the cheese steak. The cheese steak was mediocre, if you were craving a cheese steak its nothing to rave about. Sorry. I was excited to try this place and hoped it would bring some home here, but it just didn't do that for me.