A back server, also call back waiter, in a restaurant is a crucial member of the service team who works behind the scenes to ensure that customers have a positive dining experience.
The role of a back server is often overlooked, but it is essential for the smooth operation of the restaurant.
In this article, we will delve into the duties and responsibilities of a back server as well as the qualifications, and career path of a back server. We hope that this article will give you a comprehensive understanding of what a back server is and what it takes to excel in this role.
Duties and Responsibilities of a Back Server
Setting up the Dining Area
A back server is responsible for preparing the dining area for customers. This includes setting tables with plates, silverware, glasses, and any other necessary items.
The back server must ensure that the dining area is clean, organized, and ready for customers.
Taking Orders
A back server may take orders from customers in a busy restaurant, either through a POS system or by writing down their requests. They must ensure that they accurately record the customers’ orders and communicate them to the kitchen staff.
Communicating with Kitchen Staff
The back server acts as a liaison between the kitchen and the dining area. They must ensure that orders are prepared and delivered to customers in a timely manner, and any requests or concerns from customers are communicated effectively to the kitchen staff.
Delivering Food to Customers
A back server is responsible for delivering food to customers. They must ensure that the food is delivered promptly and that it is the correct order.
They must also check that the food is at the correct temperature and that it meets the customer’s expectations.
Maintaining Cleanliness and Orderliness
A back server must maintain the cleanliness and orderliness of the dining area. This includes clearing tables, restocking supplies, and ensuring that the area is free of debris.
They must also ensure that any spills or accidents are cleaned up promptly to maintain a safe and pleasant environment for customers.
Assisting Front Server
A back server may assist the front server with their duties when necessary. This may include taking orders, delivering food, or refilling drinks.
A back server must be willing to help out in any way possible to ensure that customers receive the best possible service.
Qualifications and Skills
Education and Experience Requirements
A back server position typically does not require a specific level of education. However, previous experience in the food service industry or customer service is an advantage.
A back server must also have a basic understanding of food safety and hygiene practices.
Communication Skills
A back server must have excellent communication skills to ensure that they can effectively communicate with customers and kitchen staff.
They must be able to listen attentively to customers’ requests and accurately convey those requests to the kitchen staff.
Organizational Skills
A back server must be organized and efficient to ensure that they can keep up with the pace of a busy restaurant. They must be able to manage multiple tasks at once and prioritize their duties to ensure that customers receive the best possible service.
Time Management Skills
A back server must be able to manage their time effectively to ensure that they can complete their tasks in a timely manner. They must be able to work efficiently under pressure and prioritize their duties to ensure that customers receive their food promptly.
Customer Service Skills
A back server must have excellent customer service skills to ensure that they can provide a positive dining experience for customers.
They must be friendly, approachable, and able to handle any requests or concerns from customers in a professional manner.
Physical Stamina
A back server must have physical stamina as the role can be physically demanding. They must be able to stand for long periods, lift heavy items, and move quickly to keep up with the pace of a busy restaurant.
Working Environment
Physical Demands
The working environment for a back server can be physically demanding. They must be able to stand for long periods, lift heavy items, and move quickly to keep up with the pace of a busy restaurant.
They must also be able to work in a fast-paced environment and handle the stress that comes with serving customers.
Hours and Scheduling
Back server positions are often part-time and may involve working evenings, weekends, and holidays. The schedule can be flexible, but it is important to be available when the restaurant is busiest.
Interactions with Customers and Colleagues
A back server must be able to interact with customers in a friendly and professional manner. They must also be able to work well as part of a team with other members of the service staff, including the front server, kitchen staff, and management.
Career Path and Advancement Opportunities
Growth Opportunities within Restaurant Industry
The restaurant industry offers a range of growth opportunities for individuals who are dedicated and passionate about their work.
A back server can gain experience and move up the career ladder to become a front server, manager, or even own their own restaurant.
Possible Career Paths for a Back Server
A back server can choose to continue working in the food service industry or pursue a different career path. They may choose to move into management, become a chef, or even start their own food service business.
The skills and experience gained as a back server are valuable in a range of industries, including customer service, hospitality, and event planning.
Conclusion
A back server is a crucial member of the restaurant service team who works behind the scenes to ensure that customers have a positive dining experience.
The duties, responsibilities, and qualifications for a back server are diverse and challenging, but the rewards of this role are significant.
If you have a passion for customer service, enjoy working in a fast-paced environment, and have a desire to grow and advance in your career, a career as a back server may be right for you.
What are the main responsibilities of a back server in a restaurant?
A back server is responsible for supporting the front server in serving guests, preparing tables for service, and maintaining the cleanliness and organization of the dining room. They also assist with table service, such as refilling drinks and clearing dishes, and may be called upon to assist with food preparation and presentation.
What qualifications or skills do I need to become a back server?
To become a back server, you typically need to have excellent communication and interpersonal skills, a friendly and professional demeanor, and the ability to work well under pressure.
You may also need to have some prior experience in a customer service or food service role, although this is not always a requirement.
What are the working hours for a back server?
Working hours for a back server can vary depending on the restaurant and its schedule. They may work evenings, weekends, and holidays, and their schedule may be flexible. It is important to be available when the restaurant is busiest.
What is the career path for a back server?
A back server can gain experience and move up the career ladder to become a front server, manager, or even own their own restaurant. They may also choose to pursue a different career path, such as becoming a chef or moving into management.
The skills and experience gained as a back server are valuable in a range of industries, including customer service, hospitality, and event planning.
Can a back server move up to become a front server or manager?
Yes, a back server can move up to become a front server or manager with the right combination of experience, skills, and dedication.
The restaurant industry offers a range of growth opportunities for individuals who are passionate about their work, and a back server can use their experience and knowledge to advance their career.